policies

All Rendrag jewelry, semi custom or custom pieces are FINAL SALE and are not eligible for returns or refunds. If you are unsatisfied with your purchase, please contact us within 7 days of receipt to assist you with any necessary modifications or exchange requests.

All bespoke or custom hand engraved pieces cannot be altered once they have been made. Please be sure to communicate to the artist all the most important parts of your bespoke piece.

 1 resizing is included with the purchase of any piece of jewelry in our shop, unless the piece is an eternity style wedding band. The cost to size a piece like this is determined individually

if custom or semi custom pieces are not paid for or picked up within 90 days of completion Rendrag reserves the right to sell the piece, and deposits will not be refunded.

If working with an heirloom stone, the stone will be inspected for imperfections. If cracks or imperfections are found Rendrag can reject the pieces, or the customer understands that Rendrag is not liable for further damage done to the stone, if the customer is aware of the existing defect.

We will not copy another artists work or engraving designs, please do not ask.

Under no circumstances will we share CAD files or design work with another designer or artist.