FAQ

What is bespoke?

You may have heard this term in reference to suit tailoring. Bespoke products are made for a specific client. This means that the jewelry we design will be specific and unique to you

What is CAD?

Through computer-aided design, known as CAD, we make a 3D model of your jewelry. This allows us to be more precise and efficient than traditional hand-carving methods.

How long does the bespoke design process take?

From consultation and sketches to gemstone selection and production, the bespoke design process can take up to 8 weeks. We make sure you love your piece at every angle.

IF I LIVE OUT OF STATE CAN WE STILL WORK TOGETHER FOR CUSTOM PROJECTS?

YES! We offer virtual design appointments for discussing projects & choosing the right diamond. Many of my favorite engagement rings have been made completely via email & zoom meetings.

How long do repairs and resizing take?

Depending on what is needed, repairs and resizing can take up to 5 weeks. We treat each piece with the care and attention they deserve and guarantee the quality of our work.

Can I return or exchange jewelry?

Due to the custom nature of bespoke design, we cannot offer returns. We work with our clients one-on-one, every step of the way to ensure that you will love your jewelry.

We can offer exchanges or store credit for jewelry purchased in our shop.

How long does it take to receive a reply?

We are always excited to hear from new and existing clients. We want to make sure that we give you our full attention. Please allow 24-48 hours for us to reply.

Where do we get our materials?

We use a local, certified refinery that is in compliance with EPA standards to obtain all of our precious metals. None of our gold, silver or platinum are mined from the earth.

All of our gemstones and diamonds are conflict-free, coming from labs and / or mines with conflict free mining practices, or recycled diamonds that have come out of old broken jewelry

Why is it important to use ethically-sourced materials?

Conflict-free diamonds and gemstones, like those lab-grown or mined in the U.S., do not originate from areas controlled by forces at war, or otherwise in armed conflict with the region's existing officially recognized government. 

Our materials are sourced from vendors that have fair labor practices, adhere to EPA standards and operate with transparent supply chains.